public sample
Sample chargeback packet
A redacted example of the memo, upload order, reason-code prompts, and rebuttal skeleton inside the $9 packet.
10-minute dispute packet memo
Processor
Stripe
Dispute reason
Product or service not received
Product type
Digital template download
Amount range
$1-$50
Response deadline
Within 48 hours
Strongest proof
Checkout completion plus download access log with private fields masked
Weakest proof
Long support thread with unrelated context
Decision
Submit concise packet after masking private details
Evidence upload order
- 1One-page narrative that states purchase, delivery/access, and the specific dispute reason.
- 2Receipt or order record with private customer details masked unless required by the processor.
- 3Delivery/access proof: download event, account access event, shipment, completion note, or usage summary.
- 4Refund, cancellation, renewal, or delivery policy that was visible before purchase.
- 5Short support summary only if it directly answers the dispute reason.
Reason-code proof prompts
Unauthorized
Show account creation, prior successful payments, login/use continuity, and delivery or access proof. Do not accuse the customer.
Not received
Show delivery timestamp, activation or access event, shipment tracking, completion note, or replacement/access-help offer.
Canceled subscription
Show cancellation timestamp, effective date, renewal notice, and post-renewal usage only if relevant.
Credit not processed
Show refund policy, request date, support response, current refund status, or proof of refund.
Short rebuttal skeleton
On YYYY-MM-DD, CUSTOMER purchased PRODUCT for AMOUNT-RANGE. Access or delivery occurred on YYYY-MM-DD, as shown in Evidence 2 and Evidence 3. The dispute reason says "PRODUCT OR SERVICE NOT RECEIVED", but the attached records show delivery/access was completed. Private customer details have been masked where they are not needed for review. Requested outcome: please review the attached evidence and close the dispute in the merchant account.